Frequently Asked Questions
We hope you'll find this information to be helpful. If you have a different type of question, go ahead and give us a call!
What is a physical/checkup/well exam?
An office visit for a physical/checkup/well exam involves a medical examination of a healthy person with no symptoms. During the visit, we look for hidden disease and consult with the patient about healthy living habits. The purpose of this visit is to keep you healthy through disease prevention and early detection of any health problems. A well visit is covered by most insurance. This visit does not include prescription refills, evaluations of new symptoms, or management of chronic problems.
What are follow-up or chronic care visits?
Your provider may request that you come back to our practice at a later date for a follow-up visit so that your previous symptoms and condition may be re-evaluated. This type of visit can also be used to review chronic problems, adjust medications, refill prescriptions etc. This type of visit does not include any well care services and is covered by almost all insurance policies, including Medicare.
Can I combine multiple services into one visit?
While it is sometimes possible to schedule a follow-up visit on the same day as a physical, this is only done for a matter of patient convenience if time allows and will result in separate charges for each service provided. Therefore, we may collect additional payment at the time of your visit.
How do I communicate with your practice?
Good patient communication is very important to us. During normal business hours, you may always call our office for any questions or assistance. We encourage our patients to connect to our secure patient portal at anytime for billing information, medical records, prescription refills, or non-urgent medical questions. Lastly, if you have an urgent need after regular office hours, you may call us and our answering service will connect you with our on-call physician.
How much is my financial responsibility?
Your financial responsibility depends on your insurance coverage. We will collect any copay, deductible, or co-insurance – whichever applies – at the time of your visit.
Do you accept my insurance?
We accept most major insurance plans. We DO NOT accept Medicaid or Workers Comp. Please call our office for more information.
Do you file my insurance?
For your convenience, we will gladly file your insurance claim on your behalf. It is important to note that your insurance policy is an agreement between you and your insurance provider. Therefore, we cannot become involved in disputes between you and your insurance company regarding coverage and/or policy benefits.